TERMS AND CONDITIONS
BY USING THIS SITE, YOU AGREE TO THESE TERMS OF USE
IF YOU DO NOT AGREE, DO NOT USE THIS SITE.

THE LAW

At Deep Creek Brews & Eats we require any purchaser or acceptor of alcohol purchased to confirm they are aged 18 years or older. It is against the law to sell, supply or provide alcohol to a person under the age of 18 years. The customer also warrants that he/she is not under the influence of alcohol at the time the order is submitted.

WARNING: Under the Sale and Supply of Alcohol Act 2012, it is an offence to supply alcohol to a person under the age of 18 years (Penalty up to $10,000). Every person commits an offence and is liable to a fine up to $2,000 who, being under the age of 18 years, purchases any liquor on or from any licensed premises.

PRICING 

All prices are in New Zealand Dollars.

All prices on this site include GST.

Prices, promotions and product availability are subject to change without notice. We do our best to provide the most accurate, up-to-date information, but errors do occur, and we reserve the right to make changes without notice. If you have ordered a product that is subject to a price increase, we will hold your order and inform you of the increase. 

AVAILABILITY

The availability information presented on our website is pulled from our stock management system, and is the most up-to-date information we have, but errors do occur, and this information does not represent a guarantee or promise of availability.

SHIPPING INFORMATION

SHIPPING REQUIREMENTS

All orders require a signature upon delivery and must be signed for by someone over the age of 18.

Please address your order to an address where someone is home, or where someone can receive the goods between the hours of 9am to 5pm (i.e Your Work address)

If deliveries are made during Covid Level 4 or Covid Level 3 restrictions, delivery must be contactless. As such, deliveries will be left outside the purchaser’s address, without need for the purchaser’s signature. Deliveries will only be made to addresses within 5km of Deep Creek Brews & Eats, 111 Clyde Rd, Browns Bay, Auckland 0630.

SHIPPING TIMES

Orders placed and payment accepted by 2pm, Monday – Saturday for items in Stock will ship the same day as ordered (see shipping methods). Orders placed and credit approved anytime Sunday for items in Stock will ship on the following Monday. These cutoff times are a guideline and are subject to possible change or modification due to prevailing circumstances. This information does not constitute a guarantee.

FREE DELIVERY

Free freight is for all orders within 5km of our brewpub, 111 Clyde Rd, Browns Bay, Auckland 0630.

INSURANCE

All orders are insured at no additional charge.

CREDIT & DEBIT CARDS

Deep Creek accepts Visa, Visa Debit, MasterCard and Union Pay cards. We do not charge your card for an item until it is shipped. All orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification.

Note: The Name that will appear on your credit card statement will be ‘DC Browns Bay’.

All goods are billed in NZ Dollars.

OTHER PAYMENT METHODS

We do not accept payment via any other method.

CHANGES AND ERRORS

We do our best to achieve 100% accuracy, but occasionally mistakes do occur. Pricing, product availability and offers subject to change without prior notification. We reserve the right to make changes without notice due to market conditions, manufacturing restrictions, or typographical, photographic or technical errors in online or print advertising. NOTE: Products and packaging depicted may differ from stock available at time of shipment; we reserve the right to substitute equivalent items.  We will endeavour to contact you should this occur.

 

OUR GUARANTEE, CANCELLATION, REFUND AND RETURN POLICY

OUR GUARANTEE

We are committed to keeping our product in the best possible condition. If for any reason you are not satisfied with our products or services, then please email us at manager@deepcreekbrewbar.co.nz outlining clearly the nature of your complaint or dissatisfaction. Any complaints will be handled quickly and efficiently, and all information exchanged will be confidential. We guarantee to respond to complaints within five working days and to keep the customer informed about progress of any complaint at regular intervals.

GENERAL POLICY

We pride ourselves on our personal levels of service. If you are not delighted with your purchase, then please return the items to us within 14 days of receipt in its original condition and packaging and we will refund you the value less the delivery costs. Please note that the postage and cost of returns is the responsibility of the customer or purchaser. Please email us prior to sending any back so we can issue a returns number.

All Returns must be sent back via Trackable Courier Only.

BREAKAGES

Unfortunately, breakages occasionally happen in transit, in this instance please let us know immediately and we will refund in full your broken items. Refunds will be in the form of a gift voucher to the value of the broken product, and a proportion of the freight costs.

PRIVACY POLICY

The customer has the authority to ask for their contact details to be deleted from our system.

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, place an order, subscribe to mail lists or fill out any online forms.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To administer a contest, promotion, survey or other site feature

The email address you provide for order processing, may be used to send you information and updates pertaining to your order,

If voluntarily subscribed, the email address you provide, may be used to send periodic emails such as Deep Creek news and updates related to our products or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future communication from us, we include unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information will not be stored on our servers.

DO WE USE COOKIES?

Yes – Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

//This policy was last modified on 26/08/2021

ADDITIONAL INFORMATION

LAW AND JURISDICTION

Deep Creek Brews and Eats Limited – NZ Company Number 776 2576, Trading as Deep Creek Brews & Eats, is located at 111 Clyde Rd, Browns Bay, Auckland, NZ, 0630, is the holder of a Liquor License 007/OFF/33/2021 (Deep Creek Brews & Eats Ltd). Any sales of alcohol made via this internet site will be made on that liquor license. The applicable law for transactions for the purchase of alcohol on this internet site are the laws of New Zealand. The Laws of Sale and contract by any other country do not apply. By placing an order with www.deepcreekbrewbar.co.nz, you accept that the ownership of the goods passes to the customer upon payment and dispatch of the goods from our warehouse. All product will arrive to you Duty and GST Paid. You will not be liable for any additional charges.

GENERAL TERMS AND CONDITIONS

Terms, conditions and policies subject to change without notice. Deep Creek Brew & Eats is not responsible for late or delayed shipments or system failures. Deep Creek Brew & Eats retains title to items purchased until said items are paid for by the purchaser and at that time the title passes to purchaser. Deep Creek Brew & Eats, the Deep Creek logo and all other distinctive logos, marks and graphic elements are trademarks of Deep Creek Brew & Eats Limited and are subject to applicable trademark protections. Deep Creek Brew & Eats is not responsible under any legal theory for direct, special, incidental or consequential damages because of (i) delay in delivery, (ii) availability of products, (iii) personal injury arising from products purchased from us or (iv) failure of performance of any product purchased from us.